Delete a User

Make inactive vs delete

There are two user options: “Mark as inactive” and “Permanently delete,” each serving a distinct purpose, as explained below.

Make inactive

1. Typically this is the option that will be used. When a user is no longer with your organization, you might want to remove their access and hide them from the application. This can be accomplished by making them inactive.
2. Making a user inactive will remove the user’s access and hide them. But they can still be viewed by selecting “Show inactive” on the filter bar

Delete

1. The purpose of delete is for users that were entered by mistake and need to be removed entirely.
2. To delete a user you need to first make the user inactive, then select again, and then you will see the option to permanently delete

Make active

1. An inactive user can be reactivated
2. To do so, select the user and then select “Make active”