If you are not logged in
Simply select “Forgot my Password” on the login screen
If you are logged in
- Go to Profile
Select “Change your password”
Q&A
Question: I tried to reset my password, but when I enter my email address, it says, “This email address is not registered.” Why am I seeing this error?
Answer: The error occurs because the email address you’re entering is not the one associated with your account. You might have originally signed up with a different email, such as your school email, and are now trying to use your personal email (or vice versa).